Submit a GAP claim

Upload a complete claim package so the claims team can review eligibility, documents, benefit calculation, decision, and payment status.

Customer information

First name Last name Phone Email Street address Address line 2 City State ZIP/postal code

Vehicle and loss information

VIN Date of loss Year Make Model Trim Odometer at loss Had active insurance at time of loss? Insurance company Police report available?

Lender / credit union contact

This lets the adjudication team request the book value and supporting loan information directly from the bank when needed.

Lender or credit union name Bank contact name Bank contact phone Bank contact email PCMI contract number, if known PCRS reference number, if known

Required documents

Driver’s license - front Driver’s license - back Police report, if available Proof of insurance Insurance valuation/evaluation Insurance settlement documents Lender payment history Lender payoff/payment statement Finance contract from lender/credit union

Optional supporting uploads

Accident / vehicle photos Book value document from lender/customer, if already obtained