GAP Insurance Claims, Handled Right
File, track, and resolve your GAP claim with confidence
VerifiedGAP is a secure claims platform that guides you through your Guaranteed Asset Protection claim from first submission to final payout. We collect your documents safely, keep you updated at every step, and give our adjudicators the tools to review claims fairly and fast.
About VerifiedGAP
A simpler, fairer way to settle GAP claims
When a financed or leased vehicle is declared a total loss, GAP insurance covers the gap between what you still owe and what your primary insurer pays out. Filing that claim shouldn’t mean chasing paperwork or wondering where things stand.
VerifiedGAP was built to remove that friction. We bring customers, lenders, insurers, and adjudicators onto one secure platform — so the right documents reach the right people, decisions are well-documented, and you always know what’s happening with your claim.
- Guided submission with a clear document checklist
- Encrypted handling of every file you upload
- Structured review by trained adjudicators
- Plain-language updates from submission to payment
How it works
From submission to payout in four clear steps
You’ll know exactly what to do and exactly where your claim stands at every stage.
Submit your claim
Complete a short guided form and upload your required documents — driver’s license, insurance settlement, payoff statement, finance contract, and more.
We verify & review
Our adjudicators confirm your documents, pull supporting vehicle and valuation data, and check your coverage and eligibility.
Benefit calculated
We calculate your GAP benefit based on your contract terms, the insurance settlement, and the outstanding loan or lease balance.
Decision & payment
You receive a clear decision with the reasoning, and approved payments are recorded and issued to the right party.
Why VerifiedGAP
Built for trust, speed, and clarity
Everything about the platform is designed to make a stressful process feel handled.
Your data, protected
Every document you upload is encrypted with AES-256 and stored privately. Access is restricted and access to your claim requires your unique secure link.
Full transparency
A live status timeline shows you exactly where your claim is — no guessing, no waiting on hold to find out what’s next.
Fair, documented decisions
Trained adjudicators review every claim with a consistent process, and every decision is backed by a clear, recorded rationale.
Less paperwork chasing
A clear checklist tells you exactly what’s needed up front, so claims move forward instead of stalling on missing documents.
Accurate valuations
We incorporate trusted vehicle valuation and history data so your benefit is calculated on solid, verifiable numbers.
Help when you need it
Questions about your claim? Our support team is reachable by phone and email, and your claim portal keeps every update in one place.
Security & compliance
Your sensitive information stays sensitive
GAP claims involve personal and financial documents. We treat them with the care that deserves.
Encryption at rest
Uploaded documents are encrypted with AES-256-GCM. Files are never stored in plain form on our servers.
Controlled access
Customer portals are protected by a unique, private access link, and adjudicator accounts require authenticated login.
Full audit trail
Every status change, decision, and payment is logged, so there’s always a clear, reviewable record of what happened and when.
Questions, answered
Frequently asked questions
What is GAP insurance?
GAP (Guaranteed Asset Protection) insurance covers the difference between what you still owe on your vehicle loan or lease and the amount your primary insurer pays if the vehicle is totaled or stolen. VerifiedGAP helps you file and resolve that GAP claim.
What documents do I need to file a claim?
Typically you’ll need your driver’s license, the primary insurance settlement, your loan payoff or lease account statement, your finance or lease contract, and proof of insurance. Our submission form gives you a clear checklist and lets you add more if needed.
How long does a claim take?
Timing depends on how quickly all required documents are received and verified. Because everything is tracked online, you can watch your claim move through each stage in real time rather than waiting for updates by mail or phone.
Is my information safe?
Yes. Every document you upload is encrypted, access to your claim is protected by a unique secure link, and we keep a full audit trail of all activity on your claim.
How do I check the status of my claim?
Use the “Check claim status” link with your claim number and the email you submitted with. You’ll see a live timeline, any decisions, and a place to upload additional documents if we request them.
Ready to start your GAP claim?
It only takes a few minutes to submit. We’ll take it from there and keep you posted every step of the way.
Contact us
We’re here to help
Reach out with any questions about your GAP claim or the platform.
Mailing address
VerifiedGAP Claims
123 Example Ave, Suite 100
Wilmington, DE 19801